Terms and Conditions
GENERAL TERMS AND CONDITIONS FOR STAY
Article 1 – Definitions
In these general terms and conditions, the following definitions apply:
1.1. Accommodation: the lodging(s) offered by the owner or manager, including any facilities.
1.2. Guest: the natural person or legal entity making a reservation or using the accommodation.
1.3. Reservation: the booking of a stay made by the guest and confirmed by the accommodation.
1.4. Accommodation price: the amount payable by the guest for the stay, excluding any additional costs unless stated otherwise.
Article 2 – Reservation and Confirmation
2.1. A reservation becomes final once it has been confirmed in writing or by email by the accommodation.
2.2. The guest is required to pay a deposit of thirty percent (30%) of the total accommodation price within seven (7) days of making a reservation.
2.3. If the deposit is not paid within the specified period, the reservation will be automatically canceled without further notice.
2.4. The accommodation reserves the right to refuse reservations without providing a reason.
Article 3 – Payment
3.1. After making a reservation, a deposit of thirty percent (30%) of the total accommodation price must be paid within seven (7) days.
3.2. The remaining balance of the accommodation price must be paid in full by bank transfer to the account specified by the accommodation no later than thirty (30) days before the arrival date.
3.3. Cash payments are not accepted.
3.4. If the guest fails to pay the remaining amount on time, the accommodation reserves the right to cancel the reservation without refund of any amounts already paid.
3.5. Payments must be made in the agreed currency and through the payment methods specified by the accommodation.
Article 4 – Cancellation and Modification
4.1. Cancellation by the guest is free of charge if made at least thirty (30) days before the arrival date.
4.2. For cancellations within thirty (30) days of the arrival date, the guest is liable for the full accommodation price.
4.3. Modifications to the reservation are subject to availability and must be requested in writing. The accommodation may charge fees for changes.
4.4. The accommodation recommends that the guest takes out appropriate cancellation insurance.
Article 5 – Pets
5.1. Pets are not allowed unless explicitly agreed otherwise in writing.
5.2. In case of violation of this rule, the accommodation reserves the right to charge cleaning fees and/or compensation for damages.
Article 6 – Smoking
6.1. Smoking is prohibited throughout the accommodation unless explicitly stated otherwise.
6.2. Violations of this rule may result in cleaning charges and/or fines.
Article 7 – Quiet Hours, Conduct, and Condition of the Apartment
7.1. Guests must respect the quiet hours of other guests. Silence must be observed between 22:00 and 07:00.
7.2. Excessive noise, disruptive behavior, or other activities disturbing the peace may lead to immediate termination of the stay without refund.
7.3. Guests must treat the accommodation and its inventory with care. Any damage or loss will be charged to the guest.
7.4. Upon check-out, the apartment will be inspected by the accommodation. If the apartment is not left clean and free of dirt, the accommodation reserves the right to charge a cleaning fee of €150.
7.5. All damage and theft of inventory, furnishings, or other property of the accommodation will be fully charged to the guest.
7.6. In cases of violence, theft, vandalism, or other serious violations of house rules, the police will be immediately notified, and criminal prosecution and additional costs may be borne by the guest.
Article 8 – Liability
8.1. The accommodation is not liable for loss, theft, damage, or bodily injury of guests, unless caused by intentional or gross negligence of the accommodation.
8.2. Guests are responsible for their personal belongings and valuables.
8.3. The accommodation’s liability is in all cases limited to the amount covered by its liability insurance, if applicable.
Article 9 – Force Majeure
9.1. In the event of force majeure, including but not limited to natural disasters, fire, government measures, pandemics, or other extraordinary circumstances, the accommodation has the right to cancel, modify, or terminate the stay without obligation to pay compensation.
Article 10 – Privacy and Data Processing
10.1. The accommodation processes guests’ personal data solely for the purposes of reservations, payments, and services in accordance with applicable privacy laws.
10.2. By making a reservation, the guest consents to the processing of their personal data as described in the accommodation’s privacy policy.
Article 11 – Governing Law and Disputes
11.1. These terms and conditions and all agreements between the guest and the accommodation are governed exclusively by Austrian law.
11.2. Disputes should preferably be resolved amicably.
11.3. If no solution is reached, disputes will be submitted to the competent court in the district where the accommodation is located.
Article 12 – Acceptance of Terms
12.1. By making a reservation, the guest acknowledges having read and agreed to these terms and conditions.
12.2. It is the guest’s responsibility to familiarize themselves with the contents of these terms and conditions.
